Hi. I'm Ryan Elewaut, owner and head luthier at Solstice Guitars. We produce a limited number of guitars per year. This allows us to focus on our quality and customers.
Solstice is growing surely and slowly, yet our schedule fills quickly each year. Wait times depend on the model and current orders. We typically have guitars available here on our site, and you can reserve guitars in-process that are still available.
It Started With An Obsession...
When I was young I became obsessed with guitar building.
I remember learning about the standard tone woods and having great reverence for the materials. I still find the various qualities of different wood species fascinating, a gift. Trees are completely integral to human existence in so many ways.
I make guitars that are customized individually, based on the designs I've refined for twenty years while repairing and restoring instruments. Solstice has plans for a total of 9 models. We'll release 1-2 each year.
Using strategic variation we craft instruments with subtle differences, giving nuance to every build. To learn more about the individual models, head over to Our Guitars. More about my history and career can be found below.
Thanks for checking out my guitars!
~Ryan Robert Elewaut
It depends on the model. Electric guitars take 4-6 months. Acoustic guitars can take up to 12 months.
Solstice warranties all guitars against defect in craftsmanship or materials for ten years. This warranty includes general maintenance and one complete setup (with fret leveling) within the first two years of your ownership. All services to be completed by our shop only. This warranty does not cover any issues related to neglect or adverse reactions from improper care, climate, humidity, or temperature. Pickups and electronics are warrantied for 3 years.
Go to any of the model pages and fill out the form at the bottom or link to the deposit page. Make some notes about your design ideas and specs. We'll have a discussion and I'll offer you a draft estimate. After we finalize the details I will send you the official quote and the engagement letter.
No. We don't offer rush jobs any more. However, depending on your situation I can try to expedite if possible.
I allow two instruments per drop-off appointment. But once you're in the rotation you can bring another one when you come to pick up your repair.
Not usually. We're out of the retail game, and that includes buying / trading instruments. We are happy to fix up your guitar and direct you to Reverb.com where they make it easy to price out and sell used gear.
You will receive a confirmation email with your repair quote and notes after the initial appointment. Your instrument is secure and fully insured while in our possession. A 50% deposit is required for estimates over $250. Initial quotes and commitments are based on our best estimate of required time and effort necessary to produce a professional result. If unforeseen issues arise during the work we will notify you before addressing them.
We'll schedule another appointment when your work order is complete. Your email address will be used to send invoices and follow-up communications. You can choose to opt out any time after your order is complete. Instruments left here over 30 days after completion will be sold to recover our costs. Solstice Guitars, Custom Sound Companies, LLC, their affiliates, employees and owners will not be held responsible for any decrease in value to your instrument due to any procedure or occurrence while in our possession.
Sales & Returns, Other Policies
All guitars shipped get a 3-day trial period to make sure you love it first. If you want to send it back for any reason, no problem. We’ll make the return shipping arrangements for you. You’ll get a full refund minus the freight and insurance costs (approximately $190.) The delivery date counts as trial day #1. If we aren't notified or contacted by the 3rd day, any refund will incur a 25% restocking fee in addition to the shipping/insurance charge. PLEASE NOTE: the demo policy only applies to purchases of in-stock guitars and does not apply to custom orders. This offer is only available for customers in the mainland United States.
All guitar sales get free shipping if you live in the mainland United States. We'll take this into consideration for other locations. For instance, if you live in a US territory or Canada, the shipping charge will be compensated, and usually costs around $95. We do not offer the demo policy to any locations outside the lower 48 states in the USA.
We offer Official Appraisals complete with a full write up on company letterhead signed by the head luthier and owner, Ryan Elewaut.
This website is operated by Custom Sound Companies, LLC; dba Solstice Guitars. Ryan Robert Elewaut is the individual owner/operator of the company. The terms “we”, “us” and “our” refer to Custom Sound Companies, LLC and any of our associated brands, staff, and partners. Any offers on this website, including all information, products, tools and services provided through this site to you, the user, are conditioned upon your acceptance of all terms, policies, and notices stated here.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Modifications & Accuracy
We are not responsible if information made available on this site is deemed inaccurate, incomplete or not current by you or anyone else. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making any decisions. This site may contain certain historical information. Historical information is not, necessarily, veritable and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites, or for any materials, products, or services offered by third-parties. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
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In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Limitation of Liability & Indemnification
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied.
In no case shall Custom Companies, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Custom Sound and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
You must cease using our service to terminate this agreement. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Flagstaff, Arizona, 86001, United States.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time here, at this page, in this section. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or Services, following the posting of any changes to these Terms of Service, constitutes acceptance of those changes.
Questions about our Terms of Service can be sent to: email@example.com