Hello. I'm Ryan Elewaut, owner and head luthier of Solstice Guitars. We produce a limited number of guitars per year. This allows me to focus on our quality and customers.
Solstice is growing surely and slowly, yet our schedule fills quickly each year. Wait times depend on the model and current orders. We typically have guitars available here on our site, and you can also reserve in-process guitars that are still available.
It Started With An Obsession...
When I was young I became obsessed with the idea of building a guitar.
I remember learning about the standard tone woods and having great reverence for the materials. To this day I still find the different qualities of various wood species to be an incredible gift. Trees are absolutely integral to human existence and our way of life in so many ways.
I make guitars that are customized individually, based on the designs I've refined and now produce. Using strategic variation we craft instruments with subtle differences, giving substance and nuance to every build. These plans are based on decades of practice and experience, including repair work and setups on thousands of guitars. To learn more about the individual models, head over to Our Guitars. (More on my history and luthiery career can be found below.)
I have plans for a total of 9 models. We'll release 1-2 each year.
Thanks for checking out my guitars!
~Ryan R. Elewaut
It depends on the model. Electric guitars take up to 12 weeks. Acoustic guitars can take up to 9-14 months.
I warranty my guitars against any defect in craftsmanship or materials for ten years. This warranty includes general maintenance and one complete setup (with fret leveling) within the first two years of your ownership. All services to be completed by our shop only. This warranty does not cover any issues related to neglect or adverse reactions from improper care, climate, humidity, or temperature. Pickups and electronics (if installed) are warrantied for 3 years.
Go to any of the model page and fill out the form at the bottom. Before you message me, make some notes about your design ideas and specs. We'll have some discussions and I'll offer you a draft estimate. After we agree on details I will send you an official quote and the engagement letter.
No. I don't offer rush jobs any more. However, depending on your situation I can try to expedite if possible.
I allow two instruments per drop-off appointment. But once you're in the rotation you can bring another batch when you come to pick up.
Not anymore. We're out of the retail game and that includes buying and trading used instruments. We are happy to fix up your guitar and direct you to Reverb.com where they make it easy to price out and sell used gear.
You will receive a confirmation email with your repair quote and notes after the initial appointment. Your instrument is secure and fully insured while in our possession. A 50% deposit is required for estimates over $250. Initial quotes and commitments are based on our best estimate of required time and effort necessary to produce a professional result. If unforeseen issues arise during the work we will notify you before addressing them.
We'll schedule another appointment when your work order is complete. Your email address will be used to send invoices and follow-up communications. You can choose to opt out any time after your order is complete. Instruments left here over 30 days after completion will be sold to recover our costs. Solstice Guitars, Custom Sound Companies, LLC, their affiliates, employees and owners will not be held responsible for any decrease in value to your instrument due to any procedure or occurrence while in our possession.
General Policy & Info
All guitars get 5 demo days to make sure you love it first. If you want to send it back for any reason, no problem. We’ll make all return shipping arrangements for you. You’ll get a full refund minus the freight and insurance costs (approximately $180.) The delivery date counts as trial day #1. If we aren't notified or contacted by the 5th day, any refund will incur a 25% restocking fee in addition to the shipping/insurance charge. PLEASE NOTE: the demo policy only applies to purchases of in-stock guitars, and does not apply to custom orders. This offer is only available to customers in the mainland United States.
All guitar sales get free shipping if you live in the mainland United States. We take this into consideration for all other locations. For instance, if you live in a US territory or Canada, the shipping charge is compensated down and usually costs around $75. We do not offer the demo policy to any locations other than the lower 48 USA.
We offer Official Appraisals complete with a full write up on company letterhead signed by the head luthier and owner, Ryan Elewaut.
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We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Modifications & Accuracy
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Changes to Terms of Service
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