FAQ's
What happens after I make the deposit?
We will contact you within ONE business day for a consultation and then provide you with an estimate for the services. If you approve we will then send you a prepaid shipping label with instructions. Otherwise we will refund your deposit. If you need a box be sure to add the shipping box and chose the right size.
What if I decide not to send my guitar?
If you decline after the consultation and quote, we will happily refund your deposit.
What is included in the quote?
This deposit is for the labor portion of the service only. It does not include strings, parts, or the shipping charge. We add a flat $90 shipping fee to help cover the cost of sending the guitar both ways. Your initial deposit gets applied to the final bill.
How do I pack my guitar safely?
You must have a hard case. You will also need some packing material and packing tape. Follow our provided instructions. All shipments are fully insured.
How long does this process take?
We’ll contact you again as soon as we get your instrument. Setups are usually 3-4 weeks. Large repairs like re-fretting generally take 4-6 weeks to complete. Restoration work can take up to 6 months.